Technical & support
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  • E-mail:sales@masteccnc.com
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Position:Home > After-sales servicesAfter-sales services

    1. How to change Chinese version to English (DSP)?

    MUNE=>MACHINE SETUP=>LANGUAGE=>ENGLISH

    MUNE=>机械参数=>语言=>ENGLISH 

    2. How to add machine in software TYPE3?

    Open TYPE3 and find the machining=> set up machine =>choose the ISO ISEL in CNC machine=>ok 

    3. How to change the language of TYPE3 from Chinese to English

    Open the software type3 and press the button F10. It will appear option windows. You can choose English.

    4. DSP controller dies?

    * Update the DSP controller program with the updated file

    * Use the manostat (UPS) for the machine

    5. Machine doesn't work after switch on (including the machine doesn't go home)?

    * The switch is broken, change a new switch

    * Check the power connector and power supplier

    * Check the cable connected with the switch and pin in one end of the cable

    6. X-axis or y-axis doesn't move? 

    Usually it is the problem of the stepper motor, driver and cable connected with the x-axis or y-axis, check them and correct. 

    7. Machine moves to the opposite direction?

    * The DSP cable maybe loose and you can check the cable.

    * Change the wire terminal A+ and A- (or B+ and B-) on the driver

    * Change the cable connected with the limit switch

    * Change a new red limit switch

    8. Machine moves to the opposite direction

    * The DSP cable maybe loose and you can check the cable.

    * Change the wire terminal A+ and A- (or B+ and B-) on the driver

    * Change the cable connected with the limit switch

    * Change a new red limit switch

    9. The machine doesn't go home (the limited sensor is not working).

    * Check the DSP cable connector if some pins are bended

    * Restart the machine

    * Use a new DSP controller

    * Check the DSP parameters if there are some mistakes   

    10. Main spindle doesn't run

    * Voltage is too low and use the manostat (UPS) for the machine

    * Check the cable connected from the Inverter to the spindle

    * Check the Inverter parameters is there are some mistakes

    * Check signal wire from the DSP board to the Inverter

    11. Machine doesn't work accurately 

    * Check the parameters for the DSP settings, the pulse value

    * Check the driver parameters

    * Use ground wire

    * Fasten the linker of the screw ball or the gear and pinion space

    12. Engraving size is not right

    Check the parameters for the DSP settings, the pulse value

    Check the driver parameters

    Use ground wire

    Fasten the linker of the screw ball or the gear and pinion space

    13. Machine strikes sideward peg when it is working

    * The sensor switch is over or the sheet copper of the sensor switch is distort, change a new sensor switch or fix the sheet copper

    * The dimension of the machine in controller is not right, reset the dimension * according to the working size 

    14. Blade is broken when engraving

    * Lower the engraving speed you can press Y- when the machine is working

    * Decrease the engraving depth of one pass

    * Collet is in a wrong position and corrects it

    * You can grind the blade with the grind machine

     

    15. There are some leftover of the material when the machine is working.

    * Rectify the interspace of the screw of every axis in DSP: SCREW INTERSPACE

    * Fasten the linker of the ball screw (for ball screw machine)

    16. Red sensor switch is ok but can't stop the machine

    * Sensor switch is dirty and clean it

    * Sheet copper is too far away from the red sensor switch, the best distance is 1mm

    17. X-axis or y-axis doesn't move

    Usually it is the problem of the stepper motor, driver and cable connected with the x-axis or y-axis, check them and correct

    18. How to protect the table of vacuum machine

    Don't hollow out the material when engraving

    19. Maintenance

    * Clean the machines every day after work

    * Lubricat with the grease every week, just one time push on the gease system and add 1#  or 2# oil, or the grease on our web

    * Check the drive components very month when the machine is working, to ensure every party is working under best condition, like the wires, motors, drivers or spindle.